Frequently Questions

Below are frequently asked questions, you may find the answers to your questions. If you still need help, Contact us!

How do I create an account?

Please go to our front page of our website,, and click the “log in” link in the upper right-hand corner, then the “No account? Register one!” link. From there, you will be taken to a “Create a new account” page where you will enter your name and email address and choose a password. We definitely recommend receiving the newsletter – we work hard to make it neat and cool and useful for you – but won’t hold it against you if you don’t want it. Click “Register”, and you’re all set! The Welcome page will give you a brief of some tools you have access too, with a lot more available (addresses, orders, invoices, etc.) via the “Your Account” menu in the upper right. If you would like to create your account right now please follow this link: Creat an Account!

What if I don't want to create an account?

We offer a Guest Checkout option for those who don’t want to create an account. Just add things to your cart normally and click Checkout from the cart page. You’ll see a ‘Continue as a Guest’ button in the lower left.

We will still need to store your information for our records and to communicate with you regarding your order. Guest orders are associated with the email address you provide, so if you want to create an account in the future you’ll see all the previous orders associated with it. For more information how we handle your information, check out our Privacy Policy

How do I place an order?

: If you have an account, make sure you are logged in first. Then start looking for items you wish to purchase, using either the search box in the upper left or the list of categories on the drop down menu at the top of the site. If the product you want is in stock, click “add to cart” to add them to your online shopping cart. If the product is backordered, click the “Backorder” button to reserve one. (Not all products are allowed for backorder.) If you would like more than one unit, be sure the change the quantity before adding to your cart.

Once you have all the items you want to purchase in your cart, click the “Checkout” button. Select the address you wish to ship to, along with with the shipping method you want to use (please see our Shipping Policy page for more information). In the second column on this page, select the Payment Method you would like to use. You can enter a PO number if you have one, a Promotional Code if you have one, and can opt to use Store Credit or Gift Certificates here. Please note that the billing address you select here must match what is on file with your bank if you are using a credit card.

Once you have all the shipping and payment information entered, verify that you have read the “Terms of Service and Shipping Policy” (we know few people actually do, but there’s actually some important info there). This will bring you to the final, end-of-the-road-check page – you aren’t done yet! This page says: “Your order has not been placed yet,” so please review the information to make sure it is correct before scrolling to the bottom right of the page and clicking the Place Order button. Once you’ve hit the Place Order button, your order is locked in our system and we will call you to confirm your order.

How do I modify or cancel an existing order?

If it hasn’t been shipped yet, you can call our customer care to pause it!

How do I change the quantities of items in my cart?

If you have added an item to your shopping cart, and then realize you want, say 10 of them instead of 2, enter the quantity you really wish to purchase in the little quantity box, and click “update.”